At VVS Jewellery, we want you to feel confident and satisfied with your purchase. That’s why we offer a 14-day return policy from the date you receive your order. If you’re not completely happy with your purchase, you may return it for a full refund or exchange, provided the following conditions are met:

1. Condition of the Item: The item(s) must be in undamaged, pristine condition, with no signs of wear or alteration.

2. Original Packaging: The product must be returned with all original tags attached and in its original packaging.

3. Assessment: All returns will be carefully assessed by our operations team to ensure they meet our return conditions.

Please Note:

• Processing Time: Return assessments typically take 7 business days to process once received.

• Customised Items: Unfortunately, we cannot accept returns or offer exchanges for customised or personalised items, as these are made specifically for you.