At VVS Jewellery, we want you to feel confident and satisfied with your purchase. That’s why we offer a 14-day return policy from the date you receive your order. If you’re not completely happy with your purchase, you may return it for a full refund or exchange, provided the following conditions are met:
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Condition of the Item: The item(s) must be in undamaged, pristine condition, with no signs of wear or alteration.
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Original Packaging: The product must be returned with all original tags attached and in its original packaging.
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Assessment: All returns will be carefully assessed by our operations team to ensure they meet our return conditions.
Please Note:
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Processing Time: Return assessments typically take 7 business days to process once received.
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Customised Items: Unfortunately, we cannot accept returns or offer exchanges for customised or personalised items, as these are made specifically for you.